We do not accept returns unless the item you purchased is defective.
We only exchange goods if they are defective or damaged:
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
Damaged or Defective Products
1. Products may be returned directly to us within ten (10) days from the invoice date. At our discretion, you may receive a credit or replacement product. Any item that appears to be purchased from an authorized seller will not be accepted.2. You must return the defective product within the specified period of time, along with all original packaging, manuals, and other accessories and documentation which may have been originally included in the original shipment; the receipt; and a note containing your name, address and reason for return to.
3. Shipping Dept.
One by Wankaya, LLC. P.O. Box 1144 Stone Mountain, Georgia, 30088
4. One by Wankaya, LLC. reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. This policy applies to One by Wankaya LLC. products only.
5. NOTICE: Our guarantee was created to warranty that quantity of product consumed as directed for use during the ten (10) day guarantee period. It is not intended to honor the return of product that was removed or consumed in excessive quantities during that ten (10) day period. If an excess supply of product was removed from the bottle and/or consumed during the guarantee period, the guarantee and return will be voided. The unused portion of the product will not be returned to you for health and safety reasons. If you have previously returned our products under this refund policy, any future requests for a refund will not be honored.